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For any enterprise solution, quality technical support is a critical component of the overall product. Apro Solutions provides enterprise customers with the highest levels of product and service support. By leveraging the benefits of the Apro Technical Support Plans, enterprise organizations can provide the best service to their end-users while maintaining the overall solution's cost-effectiveness. These flexible offerings are designed to cater to an enterprise's needs and budget.

The Apro Technical Support Plans offer three plans that enterprises can choose from:

Basic Apro Support Plan

• Product Expertise ?Direct access to Apro Solutions customer support experts.
• 2 Named Contacts ?Enterprises can designate 2 individuals who can contact Apro Solutions for product and service support.
• Business Hours Support ?Live phone and email support available from Apro Solutions, Monday through Friday during normal business hours to ensure support availability during peak processing times. Web-based self-service is also available during non-business hours.
• Apro Solutions Web Link Knowledge Base ?Access to the AproLink Knowledge Base containing the latest information on issue resolutions and technical updates.
• Product Upgrade Download Site ?Access to Apro Solution’s electronic download site where upgrade releases and product fixes are available immediately upon release- filtered and customized to meet YOUR company’s needs.

Extended Apro Support Plan

• Product Expertise - Direct access to Apro Solutions customer support experts.
• 4 Named Contacts ?Enterprises can designate 4 individuals who can contact Apro Solutions for product and service support.
• 24 x 7 Support ?Live phone and email support, and web-based self-service is available from Apro Solutions 24 hours a day, 7 days a week to ensure continuous support availability. Support for unlimited number of incidences.
• AproLink Knowledge Base - Access to the AproLink Knowledge Base containing the latest information on issue resolutions and technical updates.
• Proactive Monitoring - Proactive notification of instances when AproLink Server disconnects from AproLink Service.
• Designated Customer Support Team ?Designated Technical Customer Support members assigned to customer account. They will provide focused, ongoing assistance as the primary point of contact for that account, tracking customer-specific issues and requests.
• Software Upgrade and “Patch?Notification ? Immediate notification of availability of software upgrades and patches.
• New Release Previews ?Access to new releases prior to General Availability via Apro Solution’s electronic download site.
• Product Upgrade Download Site - Access to Apro Solution’s electronic download site where upgrade releases and product fixes are available immediately upon release.

Premium Apro Support Plan

Provides additional value-added services that focus on dedicated resources and direct account management.

• Product Expertise - Direct access to Apro Solutions customer support experts.
• 8 Named Contacts ?Enterprises can designate 8 individuals who can contact Apro Solutions for product and service support.
• 24 x 7 Support - Live phone and email support, and web-based self-service is available from Apro Solutions 24 hours a day, 7 days a week to ensure continuous support availability.
• AproLink Knowledge Base - Access to the AproLink Knowledge Base containing the latest information on issue resolutions and technical updates.
• On-Site Training - On-site IT, Help Desk, and End User training will be conducted by Apro Solutions Implementation manager.
• Proactive Monitoring - Proactive notification of instances when AproLink Server disconnects from AproLink Service.
• Designated Customer Support Team - Designated Technical Customer Support members assigned to customer account. They will provide focused, ongoing assistance as the primary point of contact for that account, tracking customer-specific issues and requests.
• New Release Previews - Access to new releases prior to General Availability via Apro Solution’s electronic download site.
• Software Upgrade and "Patch" Notification - Immediate notification of availability of software upgrades and patches.
• Product Upgrade Download Site - Access to Apro Solution’s electronic download site where upgrade releases and product fixes are available immediately upon release.
• Product Account Manager - A Product Manager will be assigned to the customer account and serve as the primary contact point for product feature questions and enhancement requests. This individual will also lead the Quarterly Account and Roadmap Reviews with the customer.